Very competent and friendly. Answered all our questions and was very hel
Taylor is amazing . She was very professional, knew the answer to every question, couldn’t rate her more! She is great.
She was very polite, responsive and was not too pushy.
She was highly knowledgeable, friendly and approachable. A great experience.
Super friendly and happy to answer all my silly questions! Felt comfortable with her from the start and would have loved to work with her for our wedding!
She was extremely punctual, insightful, helpful when it came to ideas and out of all the choices of venues, she seemed like the most trusted to work with, that is why we chose Fenix.
Sarah was very professional, yet friendly and answered all our questions before we could ask them
She is really nice and professional. We were very impressed and happy with Teearn.
There was nothing too difficult for Teearn. She fitted in with our schedule for meetings, was very personable and made all members of our family feel included. Teearn offered to help with other ceremony locations and seemed to go the extra mile.
Great content and very friendly
Teearn has been amazing answering all my questions and helping me destress. She has gone out of her way to cater my wedding to me.
Teearn was friend and helpful from day 1. She always replied promptly to my questions and touched base with me regularly to see how our planning was going. She went above and beyond with the information she provided and took into consideration what we imagined for your day.
Very helpful comfortable and knowledgeable, she was great to deal with
She was so easy to chat with. She’s very friendly and caring. She knew how to answer all my questions and made me feel very looked after.
Teearn was very approachable, always available to answer any questions. Very Thorough/into detail. Took the time with us-Made our process very comfortable and not stressful. We can’t express how helpful Teearn was! So Grateful.
She made us feel very special and welcomed. Explained everything to us very clearly and no surprises. And she was very understanding when we told her the reason we did not choose Fenix for our wedding venue. Hopefully will cross paths with her in the future!
I’ve never dealt with anyone more professional in my life. Her dedication to making our dream wedding come to life was outstanding! I am absolutely blown away with her level of service! She is an amazing asset you have to your company!
Teearn was great to deal with , she is polite and understanding.To be honest I choose Fenix over other locations because of her professionalism.I wish she could be my wedding coordinator.
Mel has been very supportive and helpful during a difficult time. Her positive and can do attitude not to mention going above and beyond to make herself available at all hours and times of the day have been exceptional.
Professional, personable, flexible
Very professional, friendly, attentive and followed up regularly. I would recommend fenix and Melanie to anyone getting married.
Melanie was amazing at her job.
Very responsive and friendly
Melanie was very helpful throughout the booking process and was able to give clear and quick information on your venue. We enjoyed the tour through Fenix as well due to the high level of customer service.
Lovely personality, very bubbly and friendly.
She was absolutely fantastic. So enthusiastic. Very open and welcoming. With friendly emails that followed through on questions
Very easy to work with, polite, interested, very obliging but not pushy. We're big fans.
Amazing service! Melanie has been wonderful throughout the entire process and made it very easy and stress free!
Even though Fenix Events was not the place we ended up booking our Wedding with, Melanie was absolutely FANTASTIC! She was so knowledgeable and had answers to our questions in an instant. She was so professional, but very down to earth. Nothing was a problem and her attention to detail was impressive. Would 110% Recommend her!
Very prompt. Flexible and responsive. Very personable and approachable
She was great and thorough. Good energy
Melanie is very professional and acts quickly - lovely to deal with
She is an asset to the organisation! From first contact she was so lovely to deal with, no question or enquiry was too hard or a birden
She was amazing, from detailed explanations to amazing hospitality and friendly face! I loved the experience
She is very friendly and lovely and always available when I need her
She was fantastic!!
I’ve said to Mel. After going to every venue in Melbourne, we couldn’t compare Mel’s service to anyone else. I started to get so emotional as doing a site visit at Fennix is the first positive experience we had at a venue in 6 months
She was amazing from the very first phone call. Always polite understanding and never pressured us into anything we didnt want to do
Mels warm and genuine personality and her level of professionalism put Leonda at the top of our list of venues we were considering for our wedding. Her can do attitude made us feel confident that Leonda and its team were the right choice for us. We are so excited to have our big day in such an amazing space. Mel is an absolute asset to your team and phenomenal at what she does
There wasn’t a higher score, so had to settle for 10/10. Friendly, bright. I could tell Mel was really excited and genuinely cared. You can tell she loves her job. Always responded quickly and enthusiastically regardless of time she was contacted or how many times. Amazing person to have represent your company.
Melanie's enthusiasm was great and it was clear that she was passionate about what she does. Very informative and accommodating. Even when we went with another venue she is as still kind and encouraging.
Melanie was absolutely delightful to work with. Although we didn’t end up going with Fenix for other reasons, Melanie was super helpful and came up with tons of ideas for us.
Personable and helpful.
excellent communication great service and very genuinely friendly and lovely. we chose fenix as a wedding venue due to Melanie.
Having our reception at Fenix was the best decision we ever made!! Fenix provided us with the perfect arrangement for our guests. The food was exquisite, and the service was superb. Their lovely staff were able to help us any way possible to make sure our day was perfect.
Food, service, professionalism is superb. Most of our guests approached us to comment on how great the food was and that the service throughout the whole night was exceptional. Our main aim was to please our guests with the food and the Fenix delivered the goods! You wont be dissappointed!
Would highly recommend the team at Fenix! The venue was beautiful, the team was very helpful and professional and the food was sensational! We received many compliments from our guests regarding how wonderful Fenix was. The entire experience was flawless and exceeded our expectations! Well worth checking out!
Kathryn and the guys at Fenix! Absolutely incredible! We had the BEST possible wedding day. The setting, table arrangements, service, decor...everything was perfect. You looked after us SO much - especially considering we booked 6 weeks out from our wedding. Words cannot explain how appreciative we are! THANK YOU!
Aimee, our event coordinator was such a great person. She worked closely with us and every staff at Fenix were pleasant and accommodating to our wishes. Special thanks to Maria and Chintak for their great service on the night itself!
The team at fenix are very helpful and ensured the night ran smoothly. The food was amazing and no guest at my wedding has had anything negative to say about anything! it was a great night!! thank you fenix!
We had our wedding at Fenix Events and loved it. The service on the night was spot on, the food and wine excellent and the help we received along the way made the planning so much easier.
Aimie and the Team at Fenix did a fantastic Job not only leading up to our wedding but on the day also. All staff provided service with a smile and seemed as though the generally wanted to be. The venue is so beautiful day and night, a truly modern wedding reception venue
Fenix Events was a wonderful place to have our wedding in June. We had our ceremony and reception here. Our wedding coordinator Aimee was very professional and organised. There was never any questions unanswered and we could come into the venue when ever we needed. As for the night, it ran perfectly and was everything we wished for. All the staff very attentive and professional. The food was outstanding and all the guests loved it. Would highly recommend this venue to anyone getting married!
Really professional with amazing attention to detail. The food was fantastic. We got a lot of compliments about it. Very accommodating and ensured everything with well, very stylish place. The service was amazing!
My husband and I highly recommend Fenix Events for your wedding or any event. Aimie and her team are friendly and the consummate professionals. They have excellent attention to detail. They accommodated many dietary restrictions without batting an eyelid (gluten free, vegetarian, low fructose). I had total confidence in Aimie and her team which meant I could completely relax and enjoy the day. (Note: We had both our ceremony and reception at Fenix Events).
Beautiful, picturesque and modern venue along the Yarra. Aimie our coordinator from Fenix guided us throughout the process from beginning to end and made everything work! Food was amazing, everyone loved it. We were pampered the whole night! Thank you Aimie and the team at Fenix!
Aimie was so helpful and really made our day special. Such attention to detail and offered many suggestions. All staff were friendly and accomodating on the day! We hardly ate anything so when we went to leave, the staff gave us a take home good bag that had all these antipasto, baguettes and yummy cake that we couldn't wait to eat once we got back to the hotel! Highly recommend. The venue it's self is stunning with the river view and updated decor.
Absolutely superb. I cannot fault Fenix in any way. Our reception was just perfect. Everything ran to plan, the wait staff and room manager were amazing and catered to anything we needed on the night. Pre wedding Amy (event co-coordinator) was great to deal with, answer any questions within 24hours and was more than happy to meet whenever needed. Fenix is the perfect reception venue.
Definitely happy with them. They were very accommodating and their venue was beautiful. They made everything easy!